Price Match Promise
Here at Tong Garden Centre our customers are at the heart of everything we do. We work hard to source top quality products to then make them available at great low prices. Our aim is to ensure our customers receive great value for their money, which is why we have our ‘Price Match Promise’ across hundreds of products.
Our ‘Price Match Promise’ means that if you find a qualifying product cheaper from another UK retailer, either online or in a store, we will match that lower price. This only applies to our items that are marked with the ‘Price Match Promise’ symbol.
If you would like us to price match a product, you will need speak to a member of staff by emailing us at firstname.lastname@example.org or 0113 285 3506. Phone lines are open 9am-5pm from Monday – Saturday and 9:30am-3:30pm on Sunday.
We will require the following information…
- Retailer’s name
- Description of the product
- Web link to the product or store address
- The price
Unfortunately, we are unable to price match products that have already been purchased.
The following conditions apply:
Products must be identical (i.e. same name, model and colour), in stock, new, not damaged and sold by another UK based retailer directly through their website of from their stores in £GBP.
‘Price Match Promise’ does not apply to items sold through eBay, Amazon Market Place or any other 3rd Party seller websites and auction websites.
Items sold as part of a multi, link or bundle deal will be matched to the cheapest price of each item when sold individually.
‘Price Match Promise’ excludes delivery charges, Tong delivery charges apply as standard unless otherwise stated.
‘Price Match Promise’ cannot be used in conjunction with any other Tong promotion, discount or voucher offer.
‘Price Match Promise’ is product specific and excludes store wide or website wide promotions, offers and discounts by any retailer. We will not price match multiple discounts from a selected retailer, only the individual promotional price of the actual product.
Our ‘Price Match Promise’ is for personal use only. We reserve the right to restrict our ‘Price Match Promise’ on each item to one per customer.
‘Price Match Promise’ will not apply if the relevant retailer is in administration or closing down.
‘Price Match Promise’ will not apply on competitor’s end of season sales.
Tong Garden Centre reserves the right to remove the ‘Price Match Promise’ from any product without prior notice. The Price Match Promise symbol must be visible on the website or on the displayed price point at the time of the initial request to price match is being submitted. It is the customer’s responsibility to provide evidence the ‘Price Match Promise’ symbol being present at a particular time should this come in to question.