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Proper Playtime

Hop along to Grass Hoppers Outdoor Play at Tong Garden Centre for fantastic fun. Have a bounce on the jumping pillows, zoom down the zip wire, glide down the slides, explore our giant fort, drive around the race tracks and much more! Grass Hoppers is set in a secure environment with outdoor seating, although we welcome picnics, we still have our delicious selection of hot food available.

Please note that Indoor Play is currently closed until further notice.

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Grass Hoppers Outdoor Playground will reopen from the 8th of July!

Book your session online now and guarantee your playtime

Please note Indoor Play will remain closed until further notice

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We know that you will have some questions about what the experience will be like and what changes we've implemented to make it as safe as possible for all. Therefore we've put together the FAQ guide below to help answer as many of those questions as possible.

Grass Hoppers Reopening FAQ

How are you keeping everyone safe?

As always, our priority is the safety of you and our team, so we have taken steps to ensure this continues to be the case.

  • We are minimising the number of children we allowed in to use the outdoor play area. (We previously allowed for 300+ into our outdoor play area, we are now only allowing up to 130 children in to enjoy the space)
  • Dedicated entrance and exit for Grass Hoppers
  • More sessions Monday to Saturday meaning less people on equipment
  • New food menu with a focus on quick takeaway options
  • Sanitising stations and regular cleaning of equipment
  • Indoor Play will remain closed until further notice

What are the session times?

In order to give as many children as possible the opportunity to play, we have made the decision to offer up to four sessions per day, which are as follows:
 
 Monday - SaturdaySunday
Session 109:00 - 10:4509:45 - 11:30
Session 211:00 - 12:4512:00 - 13:45
Session 313:15 - 15:0014:15 - 16:00
Session 415:30 - 17:15 

 

 

 

 

How much is the cost per child?

The sessions will be £5 per child, per session. Although the sessions are shorter, we want to try and offer as much safe play opportunity to as many children as we can, and by limiting the numbers we are giving more people the opportunity to play safely.

The new price we’ve introduced reflects the changes we’ve implemented to ensure we offer a fun, great value but safe environment for as many families as possible. These changes include:-

  • A new marquee to offer shelter during inclement weather and a comfortable space to eat picnics or food from Woody’s Kitchen
  • Significantly reduced number of children per session ensuring minimal waiting times on each piece of outdoor equipment
  • New entrance route for Grass Hoppers in order to bypass queuing to enter the garden centre
  • Cleaning of equipment, sanitation stations and additional PPE equipment for team members

What about children under one?

Children under the age of one will still be free, and we will still include these in our maximum numbers per session.

How many adults can enter?

Due to restrictions we have put in place, we have to be strict in the number of adults that accompany a child to a maximum of two adults, per child.

Will there be childminder / group discount?

As per our usual peak session policy, there be will no child minder or group discounts over summer.

How do I book for a session?

For the moment, while we operate slightly differently, we are only allowing online bookings for our sessions.

What is different in Grass Hoppers?

Upon arrival to the Garden Centre, keep an eye out for Grass Hoppers parking signage, as we have temporarily moved our entrance into Grass Hoppers, which will be from a gate at the rear of our Plant area. A member of our team will be there to welcome you and guide you safely through to the Grass Hoppers area shortly before your session is due to start.

Members of our team will be on hand to scan your booking confirmation so we can get you into the play area as quickly as possible to maximise your time with us.

On entry to Grass Hoppers we’ll be asking every visitor to sanitise their hands.

Once inside, you’ll see that we’ve closed off our indoor play area, however you’ll still be able to take advantage of lots of seating outside. We have plenty of chairs and tables in our outdoor space for you to be able to relax and enjoy your visit with us.

What if it rains?

As we know, the Great British weather can be unpredictable, so we recommend you double check the weather forecast before making your booking as there will be a no refund policy.

If we decide to close the play area in the event of very bad weather before your sessions starts we will transfer your booking onto another session of your choice where capacity is available, we ask that you contact us by email through grasshoppers@tonggardencentre.co.uk or by phone 0113 2859750 to confirm which session you would like to move to, please quote your original Booking Reference with your request. We’ll keep you updated on our social media pages regarding sessions closures.

That said, we have put in place a large marquee to cover the seating area outside, which means that you can stay dry during the occasional shower.

If we do get a shower, don’t worry, our team will be on hand with some rainy-day activities to keep the little ones entertained.

If your session has started and bad weather disrupts the majority (60 plus minutes) of your session and you decide to leave early, we will offer you a free play voucher on your exit. A member of the team will explain how to redeem your voucher.

What if I want to cancel or amend my booking?

If you wish to cancel or move your booking, you can do so up to 2 hours before the start of your session by contacting the team by email through grasshoppers@tonggardencentre.co.uk or by phone 0113 2859750. If you created an account when making your booking, which we recommend that you do, you can amend your play session yourself through the My Account section on our booking system here, please speak to a member of the team if you need help.

Can I book the party room?

At the moment our party rooms will be closed to parties or group bookings until we can safely reopen these.

What food / drink options are available?

We are pleased to announce that we will be re-opening Woody’s Kitchen, which will serve takeaway food options for all the family. Although there will be a limited menu compared to normal, there will be lots of your favourites still on there for you to enjoy in our environmentally friendly takeaway packaging.

When you are ready to place an order, just make your way to our till points. Due to the nature of what we’ll be serving, we aim to have everything with you within a few minutes.

We’ll also still be offering a selection of hot and cold drinks, cakes, sweet treats as well as ice creams for you to enjoy.

All food must be consumed outside, so we’ll provide some disposable cutlery and napkins for you.

We will still be accepting loyalty cards so you can continue to get a stamp for every ice cream and hot drink, as well as redeeming any completed cards.

Can I bring a picnic?

Yes, if you wish to bring your own food and drink, you can do so and enjoy this outside. However please remember that we do not allow glass or any other breakable crockery.

How many people can sit together?

We have created enough space to ensure everyone is at least two meters apart (at the moment) with tables able to accommodate up to 4 people. We kindly ask that tables are not moved around to keep everyone safe, so if you visit and bump into other households, then please respect the social distancing rules.

If any member of your party is unwell, prior to your visit, please contact us to rebook onto another session.

Can I enter the store once our session has finished?

As we are restricting and counting the number of people in store, we will have a separate entry and exit point for all our Grass Hoppers guests. If you wish to enter the store after/or before your Grass Hoppers visit, then we kindly ask that you queue with everyone else at the main store entrance.

What facilities are available?

Our toilets and baby changing facilities will be open and available. We just ask that everyone adheres to the guidance that we have in place.

We would also like to remind all customers that out outdoor play area is a no smoking area. If customers wish to smoke we kindly ask that you wait until you have left the store.

If you have a question we haven’t answered above, please email grasshoppers@tonggardencentre.co.uk or please see our full FAQ here >

Notice

Outdoor Play | Grass Hoppers

What's Here?

Grass Hoppers is an outdoor adventure playground set in the grounds of Tong Garden Centre where children up to the age of 10 years old can enjoy fantastic fun.

Find out more >

Grubs up!

Grubs up ...

When tummies start rumbling, refuel in our family-friendly café or treat yourself to a fabulous flavoured ice cream! We also now welcome picnics!

Learn more >

Birthday Parties

Birthday Parties

Have your Hoppy Birthday party at Grass Hoppers! We have three party packages available which all include a birthday banquet and exclusive use of a Party room plus much more! Please note we are currently not taking any bookings for parties.

Learn more >