We have been reviewing our procedures in line with the announcements made this week to ensure we continue to give both our customers and our team the safest possible environment. Whilst there are no major changes, here’s a summary of our actions:
Our team began wearing face coverings when they became mandatory in shops as we felt it was only right if our customers were asked to do so. Face coverings for both our customers and our team is now a legal requirement so we will once again have a member of our team at our entrance to help make sure everyone has remembered.
In our restaurants, we already take your contact details and have the Government track and trace process in place. We really appreciate your support, patience and understanding that this is something again, by law, that we have to do.
The Restaurant can continue to operate in the same way, this is because we don’t serve alcohol. This means you will be shown to your table. When ready, one of your party can order at the order point and pay, but they must be wearing a face covering to do this. We will then bring all your food and drinks to your table.
The Mezzanine, opening on Monday 12 October, serves alcohol and is table-service so all food and drink can be ordered from, and served to, your table.
Face coverings don’t need to be worn whilst you are sitting at your table but must be worn when you are moving around. This is the case in The Restaurant, The Mezzanine and in Grass Hoppers.
The Rule of 6 means that we the maximum number of guests per table in all our restaurants is limited to 6 or less.
As local restrictions are in place in the Bradford district, we can only seat guests from the same household together in all our restaurants. Guests from multiple households at one table cannot be accommodated.
In summary, you won’t see any major changes to the way we operate. As we have done from the start of the pandemic, we do feel the responsibility to operate safely for everyone and will continue to maintain the highest possible standards.
Following the governments announcement, it is mandatory to wear a face covering in shops.
We ask that you respect this legal requirement whilst shopping with us to help protect you, your fellow shoppers and our team. According to the Government advice a a face covering is something which safely covers the nose and mouth. You may also use a scarf, bandana, religious garment or hand-made cloth covering but these must securely fit round the side of the face.
I have booked a child’s birthday party at Grass Hoppers, what do I do?
Our Grass Hoppers’ team are in the process of contacting all customers by phone who have a child’s birthday party booked in March, April or May. This call is to offer you the opportunity to rebook the party for a later date or to opt for a refund. We are working through this list in booking date order so we ask for your patience at this time and please be assured that we will be in touch if we haven’t yet made contact with you.
I have a ticket for ‘An audience with Darren Gough and Michael Vaughan’ Is this going ahead?
Many thanks for your patience with the cricket event. Like everything at the moment, we have been waiting to try and see if there was some more certainty over the cricket calendar and when we may get news.
You may well have heard that the test series against the West Indies is now going ahead and we understand that further matches later in the summer are trying to be rearranged.
Once the programme has been confirmed, we will know when we can get a date for Michael Vaughan and Darren Gough to be available together – their schedules obviously revolve around the international cricket programme.
We recognise the uncertainty of this, along with the guidelines for events and Covid 19. However, given the popularity of the event, we’d like to postpone the event rather than cancel the event completely. Michael Vaughan and Darren Gough are still keen to come as well. So, we’d like to offer those who have booked two options :
1. Email firstname.lastname@example.org with your telephone number and booking reference, we will then call you to refund you in full. 2. No action required which signals that you are happy to go with a postponement with the date to be confirmed as soon as we get clarity of the schedule. If the rearranged date is not convenient then we will refund in full at that time.
Once again, thanks for your patience. Like everything at the moment, we don’t have certainty but we don’t want to give up on the event completely and as soon as we can get confirmation we will send more news.