Updated Announcement - From the 4th of July
Following the Government’s announcement regarding the relaxation of social distancing rules, we wanted to give you a quick update as to the changes you can expect to see instore from the 4th of July.
Over the last few months the support that you have shown Tong Garden Centre and particularly it’s team members has been incredible, your kind comments and support in following our advice has been sincerely appreciated. We kindly ask that over the next few months as we adjust to the “new normal” that you continue to work with us as we develop the fantastic experience you’ve come to expect from Tong Garden Centre.
Update - 20th of July
Following the governments announcement, it will be mandatory to wear a face covering in shops on Friday 24th July.
We ask that you respect this legal requirement whilst shopping with us to help protect you, your fellow shoppers and our team.
You'll have also noticed that our shop floor team are already wearing face coverings for your protection.
I have booked to come for Afternoon Tea, what do I do?
If you have booked to come for Afternoon Tea, you will already have received a phone call from a member of our team to explain the options. We do appreciate that this is disappointing but know that you will respect this important decision.If you have a voucher you were intending to use and that is due to expire, this will be extended. Please see below for details.
I have a voucher for Afternoon Tea that is due to expire, but I’m unable to use it now that your restaurant is closed. What do I do?
Any voucher will be extended for the same time period that was remaining on the voucher as at 20.03.20. This extension will be implemented once we re-open. For example, if you have 6 weeks remaining as at 20th March 2020 (when the Government ordered that Restaurants close until further notice), then you will still have 6 weeks remaining from the date we can re-open.
I have booked a child’s birthday party at Grass Hoppers, what do I do?
Our Grass Hoppers’ team are in the process of contacting all customers by phone who have a child’s birthday party booked in March, April or May. This call is to offer you the opportunity to rebook the party for a later date or to opt for a refund. We are working through this list in booking date order so we ask for your patience at this time and please be assured that we will be in touch if we haven’t yet made contact with you.
I have a ticket for ‘An audience with Darren Gough and Michael Vaughan’ Is this going ahead?
Many thanks for your patience with the cricket event. Like everything at the moment, we have been waiting to try and see if there was some more certainty over the cricket calendar and when we may get news.
You may well have heard that the test series against the West Indies is now going ahead and we understand that further matches later in the summer are trying to be rearranged.
Once the programme has been confirmed, we will know when we can get a date for Michael Vaughan and Darren Gough to be available together – their schedules obviously revolve around the international cricket programme.
We recognise the uncertainty of this, along with the guidelines for events and Covid 19. However, given the popularity of the event, we’d like to postpone the event rather than cancel the event completely. Michael Vaughan and Darren Gough are still keen to come as well. So, we’d like to offer those who have booked two options :
1. Email firstname.lastname@example.org with your telephone number and booking reference, we will then call you to refund you in full.
2. No action required which signals that you are happy to go with a postponement with the date to be confirmed as soon as we get clarity of the schedule. If the rearranged date is not convenient then we will refund in full at that time.
Once again, thanks for your patience. Like everything at the moment, we don’t have certainty but we don’t want to give up on the event completely and as soon as we can get confirmation we will send more news.