Time for kindness

Updated Announcement - From the 4th of July

Following the Government’s announcement regarding the relaxation of social distancing rules, we wanted to give you a quick update as to the changes you can expect to see instore from the 4th of July.

  • It will no longer be mandatory for each adult to take a trolley with them instore, this is your personal choice. We will continue to provide a sanitation station at the entrance in order for you to clean your own trolley if you wish to do so
  • Baskets will also now be available, again you can clean these yourself at the sanitation station
  • As social distancing guidelines have reduced distancing down to 1m, there is no longer a maximum number of people allowed instore. However we feel that it is important to continue to monitor numbers coming instore to avoid the experience feeling uncomfortable as everyone readjusts. Therefore a member of the team will manage the entrance and continue to count people in and out of the store and at busy times we may ask you to wait in our designated queue area.
  • We ask that you please continue to respect the personal space of both members of the team and other members of the public and keep your distance wherever possible
  • Certain walkways instore will continue to operate with a one-way system and we please ask you to follow instore signage where necessary
  • Groups larger than 2 will be allowed instore, we ask that you follow the Government’s advice and that these groups are made up of members of your “social bubble”
  • Public toilets will be reopened from the 4th of July
  • The Restaurant will reopen from the 4th of July, initially offering a limited menu but we aim to provide a selection of choices, including some of your favourites. There will be some changes and we ask you to follow the instructions of the team members who will explain everything so that you can relax and enjoy your meal. As part of the government's track and trace program we will ask the lead member of your group for their contact details and we would greatly appreciate your support on this request.For further information about the Restaurant's reopening please see here.
  • Grass Hoppers Outdoor Playground will reopen from the 8th of July, access to Grass Hoppers will no longer be available through the Garden Centre, please follow signage in the car park to the new entrance. Please note that indoor play remains closed until further notice. We know that you will have some questions about what the experience will be like and what changes we've implemented to make it as safe as possible for all. Therefore we've put together the FAQ guide here to help answer as many of those questions as possible.

Over the last few months the support that you have shown Tong Garden Centre and particularly it’s team members has been incredible, your kind comments and support in following our advice has been sincerely appreciated. We kindly ask that over the next few months as we adjust to the “new normal” that you continue to work with us as we develop the fantastic experience you’ve come to expect from Tong Garden Centre.

Best wishes

Team Tong

Face Coverings

Update - 20th of July 

Following the governments announcement, it will be mandatory to wear a face covering in shops on Friday 24th July.

We ask that you respect this legal requirement whilst shopping with us  to help protect you, your fellow shoppers and our team.
 
You'll have also noticed that our shop floor team are already wearing face coverings for your protection.

Thank you.

Social Distancing

Social Distancing

Social Distancing

Social Distancing

FAQs

I have booked to come for Afternoon Tea, what do I do?

If you have booked to come for Afternoon Tea, you will already have received a phone call from a member of our team to explain the options. We do appreciate that this is disappointing but know that you will respect this important decision.If you have a voucher you were intending to use and that is due to expire, this will be extended. Please see below for details.

I have a voucher for Afternoon Tea that is due to expire, but I’m unable to use it now that your restaurant is closed. What do I do?

Any voucher will be extended for the same time period that was remaining on the voucher as at 20.03.20. This extension will be implemented once we re-open. For example, if you have 6 weeks remaining as at 20th March 2020 (when the Government ordered that Restaurants close until further notice), then you will still have 6 weeks remaining from the date we can re-open.

I have booked a child’s birthday party at Grass Hoppers, what do I do?

Our Grass Hoppers’ team are in the process of contacting all customers by phone who have a child’s birthday party booked in March, April or May. This call is to offer you the opportunity to rebook the party for a later date or to opt for a refund. We are working through this list in booking date order so we ask for your patience at this time and please be assured that we will be in touch if we haven’t yet made contact with you.

I have a ticket for ‘An audience with Darren Gough and Michael Vaughan’ Is this going ahead?

Many thanks for your patience with the cricket event. Like everything at the moment, we have been waiting to try and see if there was some more certainty over the cricket calendar and when we may get news.

You may well have heard that the test series against the West Indies is now going ahead and we understand that further matches later in the summer are trying to be rearranged.

Once the programme has been confirmed, we will know when we can get a date for Michael Vaughan and Darren Gough to be available together – their schedules obviously revolve around the international cricket programme.  

We recognise the uncertainty of this, along with the guidelines for events and Covid 19. However, given the popularity of the event, we’d like to postpone the event rather than cancel the event completely. Michael Vaughan and Darren Gough are still keen to come as well. So, we’d like to offer those who have booked two options :

1. Email hello@tonggardencentre.co.uk with your telephone number and booking reference, we will then call you to refund you in full.
2. No action required which signals that you are happy to go with a postponement with the date to be confirmed as soon as we get clarity of the schedule. If the rearranged date is not convenient then we will refund in full at that time.

Once again, thanks for your patience. Like everything at the moment, we don’t have certainty but we don’t want to give up on the event completely and as soon as we can get confirmation we will send more news.