Santa's Grotto A Magical Journey Terms and Conditions

  • Your grotto visit is as part of a group session with a maximum of 12 children.
  • This experience takes approximately 30 minutes and includes an interactive journey before meeting Santa in his grotto then choosing a gift.
  • Bookings are only valid for the event date and time stated on your ticket.
  • Please ensure you can attend as, once a booking has been made, tickets are non-refundable and non-transferable. 
  • Children must be accompanied by a minimum of one supervising adult at all times.
  • All adults attending must have a valid ticket. One child grotto ticket permit a maximum of two adults free of charge which must be booked at time of your purchase.
  • Additional adult tickets can be purchased on the day for £2.50 each but this is subject to availability for the session.
  • Children/Infants must be accompanied by a minimum of one adult at all times.
  • Pease arrive at the grotto 10 minutes before the start time stated on your ticket. We are unable to delay the start time of any session.
  • We cannot guarantee that we will be able to accommodate late arrivals but, if you think you will be late for your grotto session, please contact us immediately on 0113 285 3506
  • No refund will be given for late arrivals.
  • The car park can be extremely busy, especially at weekends, so do allow plenty of time to park and make your way through the centre to the grotto.
  • For group bookings, please contact the customer service team on 0113 285 3506 or hello@tonggardencentre.co.uk

Breakfast with Santa Terms and Conditions

  • All accompanying adults must choose either a full cooked set breakfast or a pastry selection.
  • Bookings are only valid for the event and time shown on your ticket.
  • If you require to be sat with someone else on a separate booking on the same date then please let us know by emailing restaurant@tonggardencentre.co.uk. Please note we require at least 24 hours notice.
  • Once a booking has been made, tickets are non-refundable and non-transferable.
  • Please allow plenty of travel time as well as time to park as we are unable to delay the start of the breakfast experience.No refund will be given for late arrivals.
  • All children and adults must hold a valid ticket for Breakfast with Santa
  • Children/Infants must be accompanied by a minimum of one adult at all times.
  • All adults must be booked with a minimum of one child.
  • Whilst we offer vegetarian choices as well as gluten free options we must stress that, whilst every care is taken, our food is prepared in a mixed kitchen.
  • Please note there are no party bookings.