Cancellation and Returns

Cancellation before purchase is dispatched

  • Once you have finalised your purchase, if you decide that you want to cancel your order, please contact us as soon as possible, ideally by calling us on 0113 2853506. If you decide to cancel your purchase before it is dispatched then you will be able receive a full refund.
  • This can be done anytime from when an order is placed and our follow up call to arrange delivery.

 Cancellation after item is dispatched

  • If you wish to return your purchase after it is dispatched then you can return this to us in an "as sold" condition within 14 days of delivery to you and we will issue a refund for the total value of the goods excluding any delivery/collection costs. 
  • If you wish to return goods to us you must send them back to us at our contact address at your own cost and risk. We will be unable to issue refunds for items that we do not receive. If you require us to collect your unwanted purchase then any costs will be deducted from your refund.
  • You have 14 days to request/cancel any orders that you have received.

 Damages/faulty goods

  • If your purchase arrives damaged or faulty then please e-mail or call us on 0113 2853506 to speak with a member of our team.
  • If an item is faulty, then we can either replace the damaged part which often is the quickest solution or we can organise the delivery of a complete new product and arrange collection of the faulty/damaged product - if the returned item is deemed fit for purpose and not damaged/faulty then a delivery cost will occur and charged to the card used to take payment.
  • These instances listed above are our methods of rectifying any potential problems and do not affect your statutory rights.
  • If a refund is required we will arrange pick up of any damaged/faulty products which will be assessed before a refund is given in full. Depending on the item or the nature of the fault we may gain assistance from a third party, as chosen by us.
  • Any faulty/damaged items must be reported within 2 days of the item arriving.

Goods not as described

  • If you receive your purchase and it is not how it was described on our website then please email us or call one of the team on 0113 2853506 and we will look to resolve this as a matter of urgency.

Our returns policy does not affect your statutory rights.

Our returns address:
Tong Garden Centre
Tong Lane
Bradford
BD4 0RY

Email: online@tonggardencentre.co.uk
Phone Number: 0113 2853506