Join us for our biggest ever Christmas festive family fun weekend

Join us on November 17th and 18th as we celebrate the opening of Santa’s grotto and our new pop-up Polar Bear Café with a packed schedule of activities for all the family.

As well as offering a reduced price of £10 for the 30 minute magical journey through Santa’s new grotto together, there will be lots to entertain you, including festive entertainers, face painting, charity donkey rides and an appearance by Mrs Claus in the Food Hall.

Festive ‘Merry Makers’ will be taking to the Christmas Cabaret stage for hourly performances from 11am on both Saturday and Sunday to show visitors the wonder of the start of Christmas at Tong. Look out for jokes from Chris Cracker, fun quizzes from Nicholas Nutcracker, festive food samples from Mrs Claus and fairy tale magic from the Snow Queen.

Our new for 2018 pop-up Polar Bear Café will feature sharing ice creams and slushies and our team of helpers will be serving speciality hot chocolate and mugs of soup to accompany our delicious hot dogs and sandwiches.

Our Marketing Manager, Jo Dales, is really looking forward to the event and said:

“We’re delighted that many families join us at Tong to mark the start of the festive period and are excited to host a fun weekend to celebrate the opening of the grotto and our pop-up Polar Bear Café that will be serving themed food including Big Bear and Little Bear hot dogs right up until Christmas Eve.

"In addition to the special festive family fun weekend grotto price of £10, all of the children’s grotto tickets will be entered into a prize draw to win a £50 Tong gift voucher.

"The festive family fun weekend is just the start of Tong’s wonderful journey through November and December that includes festive tasting events in the Food Hall every weekend until Christmas."

For more information about opening times and to book the grotto experience, visit