Important Announcement Update

Sadly, due to the unfolding situation with Coronavirus (COVID-19), we have made the extremely difficult decision to temporarily close the garden centre.

TO OUR LOYAL CUSTOMERS AND FRIENDS

It is with a heavy heart that we make this announcement but the health and safety of our loyal customers and brilliant team is our highest priority.

You can still shop online at www.tonggardencentre.co.uk where we have added many garden essential products and plants as a home delivery option for customers who are local to the garden centre. This is in addition to the range of furniture and barbeques already available for nationwide delivery.

We will continue to keep you updated with all the latest news on our website and via our social media channels – please visit tonggardencentre.co.uk or continue to follow us on Facebook, Instagram or Twitter, where we will also be able to answer any of your questions.

We will miss seeing you in store and look forward to welcoming you back in future.

We thank you for your understanding and we hope that you and your family stay safe in these unprecedented times.

With warm wishes from all the team at Tong Garden Centre.

Please follow us to remain informed.

If you have any additional questions at this stage, we ask that you contact the garden centre by email to hello@tonggardencentre.co.uk

We do hope that you and your families stay well in these worrying and unprecedented times.

 

Q&A FOLLOWING CHANGES IMPLEMENTED AS A RESULT OF CORONAVIRUS

We know you will fully understand the actions we are required to take in light of government announcements regarding the suppression of the coronavirus pandemic but may have some questions.

We have provided a Q&A section below which we hope will answer many of the specific questions you may have.

Do you have an online shop?

You can shop online at www.tonggardencentre.co.uk where we have added many garden essential products and plants as a home delivery option for customers who are local to the garden centre. The postcodes for local delivery are listed here. This is in addition to the range of furniture and barbeques already available for nationwide delivery.

I have booked to come for Afternoon Tea, what do I do?

The garden centre in now closed. If you have booked to come for Afternoon Tea, you will already have received a phone call from a member of our team to explain the options. We do appreciate that this is disappointing but know that you will respect this important decision. If you have a voucher you were intending to use and that is due to expire, this will be extended. Please see below for details.

I have a voucher for Afternoon Tea that is due to expire, but I’m unable to use it now that your restaurant is closed. What do I do?

Any voucher will be extended for the same time period that was remaining on the voucher as at 20.03.20. This extension will be implemented once we re-open. For example, if you have 6 weeks remaining as at 20th March 2020 (when the Government ordered that Restaurants close until further notice), then you will still have 6 weeks remaining from the date we can re-open.

I have a play session booked at Grass Hoppers and cannot attend as you are closed.

If you have a Grass Hoppers’ play session booked in March, you will already have received an email explaining your options and providing direct contact details should you have any additional questions.

I have booked a child’s birthday party at Grass Hoppers, what do I do?

Our Grass Hoppers’ team are in the process of contacting all customers by phone who have a child’s birthday party booked in March, April or May. This call is to offer you the opportunity to rebook the party for a later date or to opt for a refund. We are working through this list in booking date order so we ask for your patience at this time and please be assured that we will be in touch if we haven’t yet made contact with you.

I have a ticket for ‘An audience with Darren Gough and Michael Vaughan’ Is this going ahead?

As yet, there is no intention to cancel or postpone this event. If you do wish to cancel, our current refund policy to cancel within 28 days currently applies. For a refund, please put your request in an email, including your booking reference number,  to hello@tonggardencentre.co.uk

Are any of the concessions closed at Tong Garden Centre?

As the garden centre is now closed, concessions within the garden centre are also closed.